Terms and Conditions

By employing the services of DJB Couriers to transport goods, you consent to the following terms and conditions of use:

Definitions

Listed below are the terms that will be found in these conditions of carriage:

  • Consignment – A parcel or group of parcels sent through this service to each individual address.
  • The Carrier – DJB Couriers
  • Customer – The person who employs the services of DJB Couriers
  • Consignee/Receiver – The person who is receiving the consignment.

Hazardous/Restricted Goods

The sender agrees that their consignment is acceptable for transportation and will be deemed unacceptable if:

1. Classified as hazardous material and/or dangerous goods prohibited or restricted by any applicable government department or other relevant Organisation;

2. No customs declaration is made when required by applicable customs regulations;

3. DJB Couriers decides it cannot transport an item safely or legally.

Such items include but are not limited to:

  • Animals
  • Bullion
  • Currency
  • Certain plants, specifically Rhododendrons, Camellia and Viburnum
  • Bearer form negotiable instruments
  • Precious metals and stones
  • Firearms or parts thereof and/or ammunition
  • Human remains
  • Pornography
  • Illegal narcotics/drugs

Please check that we are able to carry your consignment before placing your order. Items that are RESTRICTED are listed as such and CANNOT be sent through our services. If there is any doubt you should contact us without delay or seek professional advice on the carriage of goods between the UK and France.

In addition, the sender will be liable for any damages caused in transit to other shipments or property resulting from the customer sending a restricted item.

Please note – Hazardous / Dangerous goods are not prohibited.

Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible.

Item/s sent within a Hazardous box will be classed as such. DO NOT RE USE OLD HAZARDOUS BOXES.

Obligations of The Carrier

One delivery attempt will be made for each consignment at a pre-agreed date and time. If unsuccessful the consignment will be returned. It is the customers’ responsibility to track all orders and contact our offices prior to the return to rectify any issue. Once returned, the item will not be re shipped free of charge, as delivery has been attempted and the return completes the agreed contract.

Consignments can be collected from a Residential or Business address.

The carrier has the right to refuse a consignment for a given reason such as – No/insufficient packaging, the consignment being greater in weight or size than declared or the consignment being deemed unacceptable as detailed above. In the event of a failed collection within the agreed timescales, a refund will be given minus a failed collection charge. The failed collection charge may vary depending on times, places and other factors but will be no more than £250.00 (plus VAT if applicable).

In addition the carrier has the right to refuse any order from any person or business.

All consignees must sign to confirm receipt of the consignment. If the recipient is unavailable the customer may request that the consignment be left at the delivery address. Whilst the carrier will try to ensure the safety and security of any goods left unattended, no claim for loss or damage can be made for such deliveries. Please check before sending.

The carrier can only deliver to a full street address. We cannot deliver to a PO Box. If a consignment has to be returned for this reason, no refund will be given.

DJB Couriers require a telephone number for the consignee who may be called in the event of an address query. DJB Couriers will not re-ship any returned item if a telephone number has not been provided and we could not call to arrange delivery. No refund will be given for failed deliveries were no suitable phone number was provided.

All prices quoted are in pounds sterling.

Payment is taken before collections if you don’t have an account with DJB Couriers.

DJB Couriers reserve the right to refuse any order and may perform payment security checks on certain transactions and values.

All refunds will be processed within 10 working days.

Cancellation

If you wish to cancel a booking prior to collection, you will receive a refund of any monies paid to DJB Couriers, minus our standard cancellation charges which are -

Cancellation at least 10 days before the agreed collection date – £35
Cancellation 10 – 5 days before the agreed collection date – £100
Cancellation 5 days or less before the agreed collection date – £250

If the amount paid to DJB Couriers is less than the cancellation charge then no refund will be due.

Collection & Delivery

DJB Couriers will always aim to arrange collection and delivery as per the customers request, if the requested date/time is not available we will do our best to agree a suitable alternative.

Due to the nature of our business and the inherent risk of unavoidable delays, collection and/or delivery times may be altered at short notice. DJB Couriers will always make every attempt to contact the customer and/or the consignee to advise of any delay and agree a suitable alternative. Please try to be as flexible as possible with your requested times.

A receipt must always be obtained on collection of your consignment. No claim for loss/damage can be made if a collection receipt has not been obtained and is not provided to us at the time of any such claim.

Customs Clearance

The Customer will indemnify and keep indemnified the carrier against any costs, expenses, liabilities, injuries, losses, damages, claims, demands, proceedings or legal costs and judgments which we suffer as a result of:

Any claims made by HM Customs and Excise in respect of dutiable goods consigned in bond; and any claim made by HM Customs and Excise under Section 30(10) of the Value Added Tax Act 1994.

The Customer acknowledges and agrees that provisions in these Conditions excluding or restricting liability of the carrier or allowing the carrier to perform obligations differently or not at all are reasonable having regard to, among other things, the existence of other suppliers of similar services available to it before entering contractual relations with the carrier.

All agreements between the carrier and the customer shall be governed and construed in accordance with English Law and the parties hereby submit to the exclusive jurisdiction of the English courts.

DJB Couriers will presume that any/all customs charges have been prepaid by the customer, DJB Couriers have no control over any customs queries, delays or charges that may arise. Customs charges must be paid in addition by the customer or consignee before delivery is made. If you do not wish to pay the charges and the consignment is returned, no refund will be given and a returned item surcharge may apply.

Surcharges

It is the responsibility of the customer to check and confirm by entering or contacting us, the weight and dimensions of your consignment/s. If the consignment/s are heavier or larger than previously declared, then collection may be refused and/or a surcharge may be levied on the cost of our services.

Claims

Where the Convention on the Contract for the International Carriage of Goods by Road (”CMR”) applies to the delivery of any Goods:

If anything contained in these Conditions conflicts with any provisions of the CMR, the provisions of the CMR will take precedence; and the Carrier’s liability for loss of or damage to or late delivery of the Goods will be governed by and limited in accordance with the CMR.

In the event of a claim, a copy purchase invoice will be required to prove the value of the consignment and or the repair costs, along with a signed copy of proof of collection.

In the rare event of damage, all packaging must be kept for inspection. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved or the packaging is not kept, the claim will be void. Photographs of the internal and external packaging as well as the damaged item must be supplied to initiate a claim.

Any claim must be brought to us within three days of receipt in the case of damage, and 15 days in the case of loss.

Please note that all damage claims will be automatically void if the consignee has signed for the consignment without making reference to damage on receipt. By signing for the consignment without making reference to damage means the consignee accepts the consignment has been delivered in good condition.

Whilst DJB Couriers endeavour to resolve most claims within 30 working days, this process may take up to 90 days.

Exclusions

A receipt must always be obtained on collection of your consignment. No claim can be made if a collection receipt has not been obtained as there is no proof that the carrier has collected the parcel. In such a case then no refund will be given as there is no proof of service taking place.

Your consignment/s must be packed to an acceptable standard, the packaging must also be sufficient to protect the products weight. Any claim resulting from a parcel that is not packaged appropriately and in line with the above will be declined.

In addition the sender will be liable for any damages caused in transit to other shipments or property resulting from sending a consignment that is insufficiently packaged.

No claim can be made for a Restricted item.

No claim can be made for a Hazardous / Dangerous shipment.

Failure to declare Dangerous goods can lead to prosecution where unlimited fines and imprisonment is possible.

No claim can be made for an item delivered without signature.

If the outside packaging is intact, then any claim for damage to the consignment will be invalidated as the internal packaging would not have been sufficient to protect the product.

Consignments should not be strapped or attached together. This is not a secure way for parcels to travel. No claim can be made for any additional item that was strapped to the original in the event that they become separated in transit.

The damaged item together with all packaging must be kept until the claim is concluded as more photographs or inspection of the item may be necessary. If the damage item and or packaging is not kept, the claim will be invalidated.

Please be aware that you must sign for goods as “damaged” if this is the case. If you sign for goods in good condition, you will not be able to proceed with a claim. If you are unable to check when the driver is there, please sign for goods as “unchecked”.

No claim can be made for an item that has been requested to be returned but is then delivered to the receiver. We cannot guarantee to stop any item once in transit, although we will try and do so if requested.

Any claim must be brought to us within 3 days of receipt in the case of delay/damage, and 15 days in the case of loss.

Liability

The person placing the order is responsible for the information entered. DJB Couriers will not be held responsible for wrong information that is entered and any delay this may cause. No refunds will be given in this instance.

It is the customers’ responsibility to ensure that all the details are correctly completed and displayed on the consignment and no claim or reduction will be made if the consignment is sent and the details were incorrect or placed on the incorrect parcel. It is not the driver’s responsibility to check this information, so please ensure this is checked before they leave.

The sender will be liable for any damages caused in transit to other shipments or property resulting from sending a Prohibited / Restricted item or an item that is insufficiently packaged.

You are prepaying for the consignment charges DJB Couriers are not liable for any customs charges which may arise.

Liability is limited to the negligence of the company carrying the goods. Such liability is further limited to the direct loss suffered by the customer who placed the order with DJB Couriers only, to the covered maximum, not the receiver of the goods.

DJB Couriers will accept no liability for any prohibited items that are sent through our services and subsequently damaged or lost. No claim can be made for a prohibited / restricted item as they are either excluded from our services or as in both cases sent at the sender’s risk. A customer ticks to state they have read the prohibited / restricted items and the Terms and Conditions at the time of ordering.

Loss, damage or Delay under the following conditions will not be covered:

  • Acts of God
  • Consequences of war
  • Insufficient packaging / Incorrect labelling
  • Prohibited / Restricted Items – listed above

Liability is also limited to the cost of sending the item only and to the covered value of the consignment if a claim is raised. We will not be liable for any claim for loss of profit, use, breach of contract, loss of revenue, administrative inconvenience, disappointment, or indirect, incidental, financial or consequential loss or damage arising out of, or in relation to, the service you ordered.

Nothing in this Agreement shall be deemed to limit or exclude DJB Couriers liability for fraud or for death or personal injury caused by our negligence or to the extent otherwise not permitted by law.

You will indemnify DJB Couriers in respect of all claim demands, damages, liabilities, costs or expenses incurred by DJB Couriers or our employees in relation to any claims by third parties arising in connection with this agreement, or as a result of DJB Couriers providing services, which are in excess of the liability of DJB Couriers under this agreement.

Any claim must be brought to us within 3 days of receipt in the case of damage, and in 15 days in the case of loss.

Severability

If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law

These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights

These terms and conditions are in addition to your statutory rights as a consumer which remains unaffected. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.

Complaints

DJB Couriers aim to provide the highest possible levels of customer service. If you have any complaint about the service you have received from us, please contact us. Please allow 28 working days for a response to any written correspondence.